Andy's Recipe in Leadership Theory and Practice Case Study

Andy's Recipe in Leadership Theory and Practice - Case Study Example This fact shows that Andy has an excellent relation with his customers. An ability to relate well with customers is indeed a proven factor that contributes to success in business; this point is supported by Boynlon and Zmud in their article â€Å"An Assessment of Critical Success Factors†. In this article, Boynlon and Zmud argue that without skills in relating with customers well, one cannot expect substantial success in business. Thirdly, Andy’s restaurant business is successful because of Andy’s competent leadership skills. One of Andy’s main leadership qualities is his ability to deal with his employees (managers), despite their various weaknesses. All the three managers of his restaurant business, i.e. Kelly, Danielle, and Patrick, have weaknesses that affect their performance in the business, but, despite these weaknesses, Andy is able to deal with them and to coach and to teach them to be better leaders. Andy’s strategy of management is that f ocusing on the strength, rather than the weaknesses of his employees. Focusing on the strengths, rather, than the weaknesses of employees in business management is actually one of the best management models and it helps to prevent crisis between the managers and their employees (Daniel &Ronald, 1961). In the case study that we have read, we learn that helping people to become the best that they can is the goal of Andy for his restaurant employees. Andy’s focus and commitment on improving the leadership skills of his employees, therefore, is one of the main reasons behind Andy’s successful restaurant business. Lastly, Andy’s restaurant business is successful because of honesty and good ethics in business. In the case study that we have read, we learn that Andy does not engage in any unethical practice like raising the prices of his items unfairly, with a view of raising the profits of the business. Andy says in the case study that you succeed in business by being what you should be.

Moblie Phone Insurance Research Essay Example | Topics and Well Written Essays - 1500 words

Moblie Phone Insurance Research - Essay Example To this effect, a host of insurance companies created mobile phone insurance to provide cover for phones that are lost, damaged or stolen. Several companies have presented different options that make it easy to provide insurance cover for the mobile phones, and people have to choose dependent on the cover that suits them best, as well as the benefits that emanate from such dealings (Cai, Li, Xia, & Giannelli 2010: 49). Several ways of looking at the way of dealing with such an issue is actually dependent on the person making the payments. Some people will be content by knowing that they have an extra source of security for their expensive gadgets. The problem is that this peace of mind could come at an extra cost that they ought to have reduced at the very start by choosing the best MPI in the market. Some, however, will see the money paid to be quite high and unrealistic. They will wish to have their phones remain as they are without any cover (Brignall 2012). Nonetheless, it is important to understand that when companies are designing their MPIs, they are aware that customers will require different covers and will come up with different gadgets that vary in price. The company must understand this and place it into consideration as a way of appealing and satisfying their employees. The goal is to assure them that they will get the best through their indulgence and utility of covers from their companies (Cai, et al. 2010: 78-79). The delivery of services must meet the clients’ needs; hence, a need to work on carrying out their feasibility studies to understand what is missing. For instance, the Financial Conduct Authority (FCA) carried out a survey seeking to understand the impact MPIs have on clients (King & Carey 2013: 212). There were existing gaps brought about by ineffective product governance in companies, the products were not tailored to meet the needs of the consumers, the terms and conditions were unfair or